Refund policy

We want you to shop with confidence. If you experience an issue with your order, please review the policy below before submitting a return request.

Return Window

Returns are accepted within 24 hours (1 day) of the delivery date. Requests made after this period will not be eligible for return.

Return Requirements

To qualify for a return, you must:

  • Contact our support team within 24 hours of receiving your order.
  • Return the product in its original, unused condition with all packaging, accessories, and tags intact.
  • Provide your order number when requesting a return.

Unboxing Video Requirement

A complete, uninterrupted 360° unboxing video is mandatory for all return requests.

The video must clearly show:

  • The sealed package before opening.
  • All sides of the parcel.
  • The shipping label.
  • The entire unboxing process from start to finish without any cuts, pauses, or edits.
  • The product and any issue or damage clearly visible.

Return requests submitted without a complete unboxing video will not be accepted.

Items Not Eligible for Return

Returns will not be accepted if:

  • The request is made after the 24-hour return period.
  • The product has been used, damaged due to misuse, or altered.
  • Original packaging, accessories, or tags are missing.
  • A complete unedited unboxing video is not provided.

Refund Process

After the returned item is received and inspected, you will be notified of the outcome.

If approved, your refund will be processed to your original payment method within 5–7 business days. Processing times may vary depending on your bank or payment provider.

Return Shipping

If your return is approved, our support team will provide the return instructions. Customers may be responsible for return shipping costs unless the product received was damaged, defective, or incorrect.

Need Help?

For any questions or to request a return, please contact our customer support team with your order number and the required unboxing video. We're here to help and will assist you as quickly as possible.

Contact Us

If you have any questions or would like to request a return, please contact our support team.

Email: hello@breezo.shop